Closing Down Sale - Return Policy 

All products are final sale. We do not accept any returns, refunds or exchanges unless faulty. 

If your garment is faulty, please reach out to customer service hello@masinistore.com with photos of the fault to be advised of next steps. 

Shipping

All standard delivery is shipped free of charge anywhere around the world.

All domestic express delivery is a flat rate of $15.

All international express orders are sent via DHL express with a flat rate of $20 for New Zealand and $45 for the rest of the world.

When your order has been dispatched you will receive an email with the tracking details. You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm.

All orders placed before 10.30am weekdays will be processed and shipped the same business day (excluding all orders with personalised embroidery).

The postal charge (if any) and estimated time for delivery is as follows:

* Postal charge may not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Ownership and Risk

Please be aware that once your product passes to you upon delivery at your specified delivery address. We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is intact when receiving your purchase.